Shipping & Returns

At ROOTS 4 EVER, we are committed to getting your natural and organic products to you safely and on time. Please read our shipping and returns policy below.

Shipping Policy

Where do we ship?

We currently ship to all cities across Pakistan. We are working on expanding to international shipping soon!

How long does delivery take?

Orders are typically processed within 1-2 business days and delivered within 3-7 business days depending on your location.

How much does shipping cost?

Shipping charges are calculated at checkout based on your location and order size. We periodically offer free shipping promotions — stay tuned for our latest deals!

How can I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking information so you can follow your order every step of the way.

Returns Policy

What is your return window?

We accept returns within 7 days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

What items cannot be returned?

Products that have been opened or used
Items damaged due to misuse or mishandling by the customer
Sale or discounted items (unless faulty)

How do I initiate a return?

To start a return, please contact us within 7 days of receiving your order. Include your order number and the reason for return and our team will guide you through the next steps.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately with a photo of the item and your order number. We will resolve the issue as quickly as possible at no extra cost to you.

Thank you for shopping with ROOTS 4 EVER — we appreciate your trust! 🌿